Are your instruction manuals exposing you to product liability and recalls?

Improving the “Out of Box” experience is a powerful way to ensure consumers properly install and safely use your products to reduce your liability, lower expensive support calls, and prevent costly product returns. Manufacturers and retailers are seeking to educate shoppers at the point of sale so that shoppers have clear expectations about product set-up and use. But what about when they get the product home? Proactive, self-serve solutions help purchasers answer their own set-up and configuration questions—so they don’t call customer support and or even worse, get frustrated and return the product to the retailer.

Don’t miss this important webinar about industry trends affecting product returns and a case study of how juvenile products manufacturers significantly lowered their support costs by as much as 40% and returns by 20%. Attendees will receive an IDC white paper about improving the “Out of Box” experience and will also be entered into a drawing to win an iPad.

Participants will:

• Identify consumer attitudes and trends regarding shopping for juvenile products
• Learn what steps manufacturers and retailers are taking to cut down on returns
• Uncover industry best practices for reducing support costs and product returns

Who Should Attend?

Juvenile products manufacturers and retailers interested in learning ways to ensure safe product installation and use to reduce their liability, support costs, and product returns.

Presenters: Mike Dwyer, Executive Director, Juvenile Products Manufacturers Association (JPMA) Lauren Essex, Vice President of Marketing, ShowUhow

This event has ended. View the webinar here..