For the Manufacturer
Offering your customers products that carry the ShowUhow Product Experience Solution will help you:
- Increase Purchases with On-Demand Content during the Pre-Sale Process
- Reduce your Call Center Support and Decrease Costly Returns
- Get Timely Feedback on Product Features
- Increase Brand Loyalty and Repeat Purchases
Increase Purchases with On-Demand Content during the Pre-Sale Process
ShowUhow has enabled manufacturers to increase sales conversions – both at the point-of-purchase and by improving the customer experience and support offering. When you offer the ShowUhow platform, you provide your customers with on demand support to their most common questions during the pre-sale process. This educates customers before they buy so they are more prepared when they get your product home. Additionally, it minimizes confusion over product details that typically result in a “no purchase” or delayed purchase decision. And most importantly, mobile support tools allow for instant access to speed up a buying decision.
Reduce your Call Center Support and Decrease Costly Returns
The ShowUhow 360⁰ Product Experience Solution will decrease the customer’s overall set-up time and reduce installation errors that often times result in product breakage and returns. Additionally, ShowUhow’s Video-based Product Guides will offer your customers valuable at-home support for complicated installation steps – reducing your demand for live call center support. This results in an improvement in the overall customer experience and overall satisfaction.
Get Timely Feedback on Product Features
With ShowUhow’s 360⁰ Product Experience Solution, manufacturers get valuable insight directly from real time analytics regarding customer behavior. Know what product features were researched most, expose what installation steps were most watched and gain insight into pre-sales shopping behavior. Custom survey data rounds out the business intelligence with direct feedback on the experience from your customers – all available online via ShowUhow’s 360⁰ Product Experience Solution.
Increase Brand Loyalty and Repeat Purchases
Studies show customers who purchased products from manufacturers using the ShowUhow 360⁰ Product Experience Solution are more satisfied with their overall brand experience and are more likely to make future purchases from this brand. That translates to an increase in future sales. When surveyed, customers suggested a 29% higher level of product satisfaction over an offline experience; and a 40% increase in desire to purchase from the same manufacturer.