Stop Product Returns Before They Start: Improving the Consumer Experience to Reduce Returns

Are your customer support costs and returns cutting into your margins? Improving the “Out of Box” experience is a powerful way to prevent costly product returns. This webinar in partnership with the CEA overviews industry trends effecting product returns, the importance of set-up and use support post-sale, and a case study of how CE manufacturers have significantly lowered their support costs by as much as 40% and returns by 20%.

To watch this webinar, please register below.

Reduce Product Liability & Costly Returns: Improve the “Out of Box” Experience.

Are your instruction manuals exposing you to product liability and recalls? The threat of liability or worse – a product recall – can have a devastating impact on your business. Safety is your #1 concern. Ensuring proper set-up and safe use goes a long way to reducing your liability, risk, and expensive returns. This webinar in partnership with JPMA shows consumer trends effecting returns and how post-sale support improves the “out of box” experience for juvenile products manufacturers to lower  their support costs and returns.

To watch this webinar, please register below.

Are your instruction manuals exposing you to product liability and recalls?

Improving the “Out of Box” experience is a powerful way to ensure consumers properly install and safely use your products to reduce your liability, lower expensive support calls, and prevent costly product returns. Manufacturers and retailers are seeking to educate shoppers at the point of sale so that shoppers have clear expectations about product set-up and use. But what about when they get the product home? Proactive, self-serve solutions help purchasers answer their own set-up and configuration questions—so they don’t call customer support and or even worse, get frustrated and return the product to the retailer.

Don’t miss this important webinar about industry trends affecting product returns and a case study of how juvenile products manufacturers significantly lowered their support costs by as much as 40% and returns by 20%. Attendees will receive an IDC white paper about improving the “Out of Box” experience and will also be entered into a drawing to win an iPad.

Participants will:

• Identify consumer attitudes and trends regarding shopping for juvenile products
• Learn what steps manufacturers and retailers are taking to cut down on returns
• Uncover industry best practices for reducing support costs and product returns

Who Should Attend?

Juvenile products manufacturers and retailers interested in learning ways to ensure safe product installation and use to reduce their liability, support costs, and product returns.

Presenters: Mike Dwyer, Executive Director, Juvenile Products Manufacturers Association (JPMA) Lauren Essex, Vice President of Marketing, ShowUhow

This event has ended. View the webinar here..

Improving the “Out of Box” Experience to Reduce Support Costs and Returns. Reinforces the importance of a satisfying customer experience and the impact that has on lowering the costs of sale and delivering higher margins for manufacturers and retailers.

If you are interested in receiving a copy of this whitepaper, please fill out the form below.

ShowUhow will be attending the Las Vegas Market conference in Las Vegas.

Las Vegas Market is an international home furnishings showcase that combines style, inspiration and productivity like no other market. Here you will shop an incredible depth and breadth of product offerings. Have easy access to more than 1,500 world-class manufacturers and fresh new resources. Discover the trends. Get information. Do business in state-of-the-art efficiency. And enjoy the hospitality of the world’s most exciting city.

For more information, visit www.lasvegasmarket.com.

ShowUhow will be attending the Interlog Summer 2010: Service Parts Supply Chain and Reverse Logistics Conference in San Diego, CA.

For more information on this event visit www.interlogsummer.com

ShowUhow is a web-based video sales and support platform that helps shoppers understand how to assemble, set-up and use your products easily. Companies such Hamilton Beach, Whalen Furniture and Swann Technologies are using ShowUhow with their retailers, including Best Buy and Costco – and everyone is happy.

ShowUhow will be at the JPMA Summit 2010, March 8-10, in Washington DC. Stop by and see us.

ShowUhow is a web-based video sales and support platform that helps shoppers understand how to assemble, set-up and use your products easily. These straightforward and engaging videos simplify complex messages and help address consumers’ questions once they get your product home. Companies such as Early Childhood Resources and Step2 and using ShowUhow with their retailers, including Toys”R”Us and Costco – and everyone is happy.

ShowUhow video platform helps you:

• Educate and set shopper expectations on key features and ease of use
• Demonstrate step-by-step video tutorials for easy assembly, set-up and configuration
• Get insights about the set-up obstacles for consumers
• Eliminate the “no problem found” return issue

Request a Demonstration at the Show

Let us show you how at the IHA Show: March 14-16, 2010.

ShowUhow is a web-based video sales and support platform that helps shoppers understand how to assemble, set-up and use your products easily. These straightforward and engaging videos simplify complex messages and help address consumers’ questions once they get your products home. Companies such as Lorex Technologies, Swann Security and Whalen Furniture are using ShowUhow with their retailers, including Costco and BestBuy – and everyone is happy.

ShowUhow video platform helps you:

• Educate and set shopper expectations on key features and ease of use
• Demonstrate step-by-step video tutorials for easy assembly, set-up and configuration
• Get insights about the set-up obstacles for consumers
• Eliminate the “no problem found” return issue

Request a Demonstration at the Show

Consumer Electronics Daily featured ShowUhow in its January 19 newsletter. Here’s a brief excerpt:

ShowUhow is “talking with a significant number” of CE makers about its Web-based video customer support and sales platform, CEO Kim Folsom told us Friday. A small number of electronics manufacturers are already using the company’s platform to create online video instruction guides for their products…

Download the complete Newsletter and you can find us on Page 9.

Consumer Electronics Daily Newsletter