Reduce Installation Times
Key Installation Benefits
- Reduce Costly support calls
- Decrease overall set-up time
- Increase customer satisfaction
- Increase value of set-up materials
- Improve the overall customer experience
- Reduce installation errors that result in breakage and returns.
Easy and correct installation is a critical step in assuring customer satisfaction and long term brand loyalty. If a consumer gets the product home and finds the product confusing, intimidating or not meeting expectations, it’s likely to be returned and the customer has a negative experience with your brand. On the other hand, if the installation is fast and easy, the customer experience is positive. A customer who has an enjoyable out of the box product and brand experience is twice as likely to recommend your brand and products to others and buy more product from you in the future. Simply put: Happy customers don’t return products; they become brand loyalists and repeat purchasers.
The ShowUhow 360⁰ Product Experience Solution functions as an on demand, online self-support center for your consumers with step-by-step Video-based Product Guides that show the consumer how to easily and correctly assemble and configure your products. Manufacturers and retailers who have used the ShowUhow 360⁰ Product Experience Solution have consistently seen a reduction in support calls and product returns due to installation problems.
Independent testing of the ShowUhow Video-based Product Guides proved that fewer respondents called (or attempted to call) technical support after viewing the Product Guides. Several expressed the feeling that the video guide had made the process easier. By contrast, comments about the offline/paper materials for the same product (in the non ShowUhow Product Guide tests) were quite negative. Today’s consumers don’t spend the time deciphering instruction manuals, and have suggested the offline experience was too confusing, too complicated, and consumers felt “helpless.”
At first, I took out all the pieces and felt a little intimidated by the assembly. Yet, with this great online video guide, it minimized my anxiety. Thanks for the great product support service. Juvenile Products Consumer
We were able to set it up in record time! Thanks so much for this visual assistance! Juvenile Products Consumer
Some of these assembly related calls could tie up one of our representatives for as long as 45 minutes. This is a better and more cost effective way to service our consumers. Chancellor Van Sciver, General Manager, Early Childhood Resources, LLC