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Showing retailers key features and benefits including providing superior support and video guides to help consumers set-up and use your products quickly and easily, wins you more sales every time.

Support calls can be up to 30 minutes for products requiring assembly, installation or configuration. Video helps consumers solve problems themselves, for a fraction of the cost.

Consistently providing a superior customer experience, including integrated pre and post purchase support, reinforces your positive brand reputation and helps attract and retain loyal, happy customers.

Products requiring configuration have higher than average return rates. Minimize lost revenue, support costs, and return packaging, shipping, and processing by integrating pre and post-sale support.

Providing easy-to-use, high quality customer support during the shopping experience and post-purchase differentiates you from your competitors and brings consumers back to your brand more often.

What customers are saying…

“We are very pleased with the results achieved and look forward to leveraging this program to support our shoppers and customers.”

Rob MacKay, Vice President, Internet Sales & Marketing, The Step2 Company

“Nine times out of ten, sending a caller to our website to view the VIG handles the issue with no further involvement from our technicians.”

John Webster, Chief Executive Officer, Odyssey Technologies, Inc.

“We believe that the ability to offer Video Instruction Guides is an important selling feature.”

Chancellor Van Sciver, former General Manager of Early Childhood Resources, LLC.

 

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